Spine n shine

Privacy Policy

Effective Date: August 1, 2024

Spine n Shine operates the website spinenshine.com. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our Site.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you visit our Site, we may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide to us through contact forms, sign-up forms, or other means.
Usage Data: We may collect information about how you use our Site, including your IP address, browser type, pages visited, time spent on each page, and other usage data.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files that are stored on your device. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: We may use your personal information to respond to your inquiries, provide you with services, and communicate with you about your requests.
To Improve Our Site: We use usage data to analyze how our Site is used, identify trends, and improve our services and content.
To Send Promotional Communications: With your consent, we may send you promotional emails or newsletters about our products, services, and promotions. You can opt out of these communications at any time.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or serving our users, provided they agree to keep your information confidential.
Legal Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or investigate potential violations.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.

7. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have collected information from a child under 13, please contact us, and we will take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Spine n Shine
3293 N E St
San Bernardino, CA 90405
Phone: 951-904-9516
Email: spine_n_shine@spinenshine.com

Return and Refund Policy privacy policies

Spine N Shine Return Policy

At Spine N Shine, customer satisfaction is our top priority. We strive to ensure you are happy with every purchase. If you are not completely satisfied with your order, please review our return policy below.

Eligibility for Returns

Returns are accepted within 30 days of the delivery date.
Items must be unused, in their original condition, and in the original packaging.
Perishable items such as mushroom substrate, live plants (cacti and succulents), and soil cannot be returned unless they arrive damaged or defective.

Non-Returnable Items

Custom or special orders.
Items damaged due to improper care, handling, or planting by the customer.
Gift cards.

Damaged or Defective Items

If your order arrives damaged or defective:

Contact us within 48 hours of receiving your order at spine_n_shine@spinenshine.com
Provide photos of the damaged item(s) and packaging for verification.
Upon review, we will offer a replacement, refund, or store credit at our discretion.

Return Process

Contact Us: Email us at spine_n_shine@spinenshine.com with your order number, details of the item(s) you wish to return, and the reason for the return.
Approval: Once approved, we will provide you with a return shipping label or further instructions.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item sent).
Refund/Exchange: Upon receiving and inspecting the returned item, we will process your refund, exchange, or store credit within 7 business days.

Refunds

Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for eligible items if you prefer a replacement over a refund. Please follow the same return process.

If you have any questions about this policy or need assistance with a return, don’t hesitate to contact us at spine_n_shine@spinenshine.com. Thank you for choosing Spine N Shine for your gardening needs! 🌵✨